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ReceiverCleanupUtility.zip

Software Solution Disclaimer

This package contains a software solution that has been replaced by a more recent version available for download from the Citrix support website (support.citrix.com). It is provided merely for your convenience. Citrix recommends applying the most up-to-date version of the software, which addresses the fix or enhancement being targeted. Later versions of the release may include multiple changes that address different areas including security vulnerabilities, code fixes, and enhancements. Installation of this software should only be performed on test or developmental environments. This software is not supported and is provided 'AS IS.' You are solely responsible for your selection and use of the software. Any reported issues will require the most current revision of the software (http://www.citrix.com/English/SS/supportThird.asp?slID=5107&tlID=1861652). Please visit our security site for additional security notices and information (support.citrix.com/securitybulletins ).

CITRIX MAKES NO REPRESENTATIONS OR WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROVIDED SOFTWARE SOLUTION. THE SOFTWARE SOLUTIONS ARE DELIVERED ON AN 'AS IS' BASIS WITH NO SUPPORT. YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF ANY DATA USED IN CONNECTION WITH THE SOFTWARE SOLUTION. IN NO EVENT SHALL CITRIX BE LIABLE FOR (i) SPECIAL, INDIRECT, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (ii) ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SOLUTION, WHETHER AN ACTION IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.

Applicable Products

Important Notes

Description

The Receiver Clean-Up utility is designed to assist with the following scenarios:

• When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
• When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
• If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
• The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x). This includes the Offline Plug-in component if installed and HDX RealTime Media Engine if installed.

Table of Contents

How to Use the Citrix Clean-Up Utility

The Receiver Clean-Up Utility is a standalone executable file and does not require installation.

Although the Receiver Clean-Up Utility will backup Receiver registry keys before deleting them, it is recommended to back up the registry before running this tool. Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.

Caution: Always back up the registry.

1. Run the Receiver Clean-Up Utility with administrator privileges.
2. Restart the machine when the utility finishes.

Note: The Receiver Clean-Up Utility can be run in unattended mode if desired using the /silent command line option.

C:/> ReceiverCleanupUtility.exe /silent

Citrix Desktop For Mac

ReceiverLogs folder is created in the location where the utility is run and tracks all uninstall actions and results.

NOTE: In order to improve the Citrix Receiver experience, anonymous uninstall data will be sent to Citrix. To disable the collection of uninstall data, please use /disableCEIP command line parameter.

Data Modified by Receiver Clean-Up Utility

The utility terminates all Receiver processes prior to running the uninstall process. Refer to the ReadMe file included with the tool for a list of items that will be removed during the clean-up process.

How to Undo the Changes Made by Receiver Clean-Up Utility

The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file ReceiverLogsRegBackup.reg before running any clean-up and deletion process.

To undo the changes:

1. Reinstall Receiver for Windows
2. Import the RegBackup.reg file to restore settings and customizations in the registry.

Uninstalling Receiver Clean-Up Utility

Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.

Prerequisites

Required Security Permissions

Read, write, and modify access permissions are required for the following:

• Local machine registry (HKLM)
• Local user registry (HKCU)
• Default user profile on computer
• %programfiles%citrix on 32-bit systems or %programfiles(x86)%citrix on 64-bit systems

Known Issues

The Receiver Clean-Up Utility does not support non-Administrator users with roaming profile.

If Receiver is not installed at the default location, the Receiver Clean-Up Utility might not work properly.

Contact Information

Questions? Concerns? Send any feedback for this tool to supporttools@citrix.com.

Additional Information

CTX325140 - How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
CTX134237 - How to Remove Files Remaining on System after Uninstalling Receiver for Mac
Downloads - Citrix Receiver for Windows

Disclaimer

These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.

Citrix Receiver allows for Citrix connections to be made from lots of different types of devices, including devices running Microsoft Windows OS, Android OS, Apple iOS and the various Linux OS families. Today I will be taking a quick look at installing Citrix Receiver on Mac OS X (10.13, aka High Sierra).

I could not find Citrix Receiver on the Apple App Store on my Mac, so I had to install it via a download from Citrix.

First load up your preferred web browser (I’ve tested with both Apple Safari and Google Chrome) and browse to https://www.citrix.co.uk/downloads/citrix-receiver/mac/

The current (as of May 9th 2018) download is Receiver version 12.9.1 and the download is dmg (disk mountable image) file that comes in at just under 50MB. Once downloaded and opened the dmg file should put a disk icon on your Mac desktop.

Download Citrix Online Launcher For Mac Download

This contains a .pkg (package) file and a .app (application) file. The “Install Citrix Receiver” file does exactly as you would expect; it installs Citrix. Double click it to begin the installation. The “Uninstall Citrix Receiver” application uninstalls (removes) Citrix Receiver.

The installer warns that you are running an installation package; proceed only if you are the owner/admin of the device and want Citrix Receiver.

Once the installer has finished it will ask if you wish to keep the disk image and package or if you want to move it to the trash.

Personally I am a fan of keeping the original (source) installation files in case of issues later on (i.e. if I need to uninstall or reinstall a particular version of an application).

To “eject” (i.e. close) the disk image, right click it and choose Eject “Citrix Receiver”.

Now go back to your preferred web browser (again, I tested Apple Safari and Google Chrome) and navigate to your organisations Citrix portal web address.

Google Chrome gave me a warning about opening Citrix Receiver for the first time and asking if I wanted to associate a file (Citrix Receiver uses .ica files) with Citrix Receiver.

Again, only proceed with setting file associations, opening new applications or trusting a website to run a plug in if you are the owner/admin of the computer and trust the site!

Clicking “Open” and “Open Citrix Receiver Launcher” opened Citrix Receiver.

Apple Safari asked if I wanted to trust my organisation’s website to use the Citrix Receiver plug in.

Clicking “Trust” opened Citrix Receiver.

When Citrix Receiver has been installed on Mac OS X it places a Citrix Receiver icon in the system bar at the top of the screen:

This icon allows the user access to Receiver (if you want to access directly to a Citrix store front rather than via a web browser), Preferences (controlling what Citrix can access locally when in a Citrix session, clear the Citrix Receiver cache), the option to check for updates and an option to Quit (close) Receiver.

EDIT (OCT 2018): Receiver is now Workspace app; see https://geektechstuff.com/2018/10/11/citrix-receiver-becomes-citrix-workspace-app-october-2018/